| Director of Operations and Customer Service | Washington , District of Columbia | Permanent |
 Expand |  Collapse | $49,500 to $60,500 | I'm Interested |
This HireStrategy client is the leading provider of accounts payable solutions for small to mid-size business and associations, is hiring a Director of Operations and Customer Service for their Washington, DC office. They are a small, rapidly growing company with a fantastic downtown location.
As Director of Operations and Customer Service, you will be primarily responsible for managing and supervising both their Client Relations and Operations teams in a professional manner. Specifically, in managing and supervising the Client Relations team you would be responsible for training and initiation of best practices. You would also provide support to their Client Relations Specialists in resolving escalated issues.
In managing and supervising their Operations Team, you would be expected to know and understand all processes preformed by the Operations Team. You would be expected to continually be thinking of ways to improve internal processes and increase efficiency, while at the same time improving controls to ensure that the Operations Team is achieving daily goals while minimizing errors. Additionally, you would also be responsible for bank reconciliations; accounting background is helpful.
This is a great opportunity to gain experience in a fast‐paced environment with a company that is on a big growth curve. There is tremendous upside and potential for advancement for the right individual.
You must love to learn new things and be willing to roll up your sleeves. They share a common goal which is building their company and satisfying their clients. You should embrace all activities no matter how simple or complex. Your communication skills must be top notch since you will be the voice of the company to new and current clients. Because they move fast, you MUST be a self‐starter, reliable and a team player. Experienced Client Relations as well as Operation skills are preferred. You should have a broad range of business skills and experience with the following applications and technology:
- Microsoft Windows
- Microsoft Office: Advanced level experience in Excel and Access
- CRM systems
- Bachelor's Degree |
 Email this Job! | ID#: 27225 |
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