Customer Account Specialist
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Category: Administrative
Reference ID: 10076819
Shortcut: http://addisongroup.gosnaphop.com/lliubF
Job Title: Customer Account Specialist
Industry: Manufacturing / Distribution / Consumer Products
Location: Charlotte, NC
Assignment Type: Direct Hire | Full-Time
Pay: $55000 - $60000 / Year
Work Schedule: Monday - Friday | Standard Business Hours
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a growing organization that partners with customers across multiple industries to deliver high-quality products and exceptional service. They are seeking a customer-focused professional who enjoys building relationships, solving problems, and collaborating with cross-functional teams to ensure a seamless customer experience.
Job Description:
The Customer Account Specialist serves as a primary point of contact for assigned customer accounts and is responsible for overseeing the order fulfillment process from receipt through delivery. This role works closely with internal departments to ensure customer expectations are met while maintaining accurate account information and supporting business growth initiatives.
Key Responsibilities:
- Manage a portfolio of customer accounts and oversee daily order activity.
- Process customer orders, monitor fulfillment progress, and ensure timely delivery.
- Coordinate with operations, logistics, inventory planning, and finance teams to resolve order-related issues.
- Communicate proactively with customers regarding order status, product availability, and shipment updates.
- Assist with returns, credits, warranty requests, and other account-related inquiries.
- Support sales initiatives by maintaining customer records, pricing information, and product data.
- Analyze purchasing patterns and inventory trends to identify potential opportunities or risks.
- Generate reports related to account performance, order activity, and operational metrics.
- Maintain accurate customer information across multiple business systems.
Qualifications:
- Bachelor's degree in Business, Marketing, Supply Chain, or a related field preferred; equivalent experience considered.
- Minimum of 3 years of experience in account management, customer service, sales support, order management, or a related B2B environment.
- Experience managing multiple customer accounts and priorities simultaneously.
- Proficiency with ERP systems, order management software, or customer relationship management tools.
- Strong communication, organizational, and problem-solving skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
Additional Details:
- Experience with SAP or similar ERP platforms is highly desirable.
- Familiarity with EDI transactions and customer ordering portals is a plus.
- Background supporting manufacturing, distribution, supply chain, or inventory-based operations preferred.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin1
-
Accounts Receivable Specialist
Washington, DC
Title: Accounts Receivable Specialist Location: Gaithersburg, MD Type: 6 Month Contract Compensation: $25 - $30 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About the Opportunity A well known pharmaceutical compan...
Recommended
-
Senior Accounts Receivable Specialist
Cerritos, CA
Position Title: Senior Accounts Receivable Specialist Location: Cerritos, CA (On-Site) Assignment Type: Permanent Hire Compensation: $28.00 - $31.00 per hour Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medi...
Recommended
-
Customer Operations & Service Manager
Andover, MA
Job Title: Customer Operations & Service Manager Location (city, state): Andover, MA Industry: Manufacturing / Industrial Technology Pay: $125,000 – $150,000 DOE Benefits: Full benefits package (medical, dental, vision, PTO, and more) About the Role: W...
Recommended
-
Inside Sales Manager
Rockwall, TX
Job Title: Inside Sales Manager Location (City, State): Rockwall, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $100,000 – $120,000 annually, plus bonus opportunity Industry: Manufacturing Benefits: ...
Recommended
-
Billing Specialist
Sugar Land, TX
Job Title: Billing Specialist Location: Sugar Land, TX Compensation: $25.00 – $26.00 / hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Job Summary We are seeking a detail-oriented Billing Specialist to join our tea...
Recommended
-
Inside Sales Account Manager
Rockwall, TX
Job Title: Inside Sales Account Manager Location (City, State): Rockwall, TX Work Schedule: Monday - Friday, 8:00-5:00 CST Type of Employment: Direct Hire Salary: $50,000 - $65,000 / year Industry: Manufacturing Benefits: This position is eligible for ...
Recommended
-
Sales Support Administrator
Plymouth, MA
Job Title: Sales Support Administrator Industry: Consumer Products / Retail Location (City, State): Plymouth, MA Assignment Type: Contract Pay: $20-$26/hour Work Schedule: Hybrid Schedule – Monday through Thursday onsite, Friday remote Monday-Friday, 8...
Recommended
-
Assistant Property Manager
Plano, TX
Job Title: Assistant Property Manager Location: Plano, TX Work Schedule: Monday – Friday, standard business hours Type of Employment: Direct Hire Compensation: $65000 – $75000 / Year Industry: Commercial Real Estate / Property Management Benefits: This...
Recommended
-
Part-Time Bookkeeper
Chicago, IL
Job Title: Accounting Specialist Industry: Non-Profit / Professional Services Location (City, State): Chicago, IL Compensation: $30 - $35 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. Work Schedule: 15–20 ...
Recommended
-
Billing Specialist
Tacoma Metro Area, Washington
Job Title: Billing Specialist Location (city, state): Hybrid in Gig Harbor, WA Compensation: $25 - $35 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 2+ Years of Billing Experience- preferably dealin...
Recommended
-
Bilingual Customer Service Representative
Centennial, CO
Job Title: Bilingual Customer Service Representative Location: Centennial, CO Industry: Manufacturing Pay: $23 - $25 / hr Benefits: This position is eligible for Medical, Dental, Vision, 401K benefits. 3+ Month Contract About Our Client: Addison Group ...
Recommended
-
Accounts Payable Specialist
New York
Accounts Payable Specialist — Temp to Perm Location: Westchester, NY Benefits: Health, Vision, Dental, 401k Schedule: Fully In-Office/On-Site Compensation: $27 - $30/hr A growing, multi-location services company is seeking an Accounts Payable Specialis...
Recommended
-
International Logistics Specialist
Northbrook, IL
Job Title: International Logistics Specialist Location (City, State): Hybrid (3 days onsite / 2 days remote) Industry: Manufacturing Pay: $27 – $32 / hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k)...
Recommended
-
Landscape Account Manager
Nashville, TN
Job Title: Account Manager Location (city, state): Nashville, TN Industry: Landscaping / Commercial Services Pay: $60,000 - $75,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services company tha...
Recommended
-
Landscape Account Manager
Hamilton Township, NJ
Job Title: Landscape Account Manager Location (city, state): Hamilton, NJ Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Medical AR Representative
Dallas Metro Area, Texas
Position: Insurance AR Specialist Location: Dallas, TX (Onsite) Pay Range: $20–$25 per hour Schedule: Monday – Friday 8-5PM Employment Type: Full-Time Start Date: ASAP Benefits: 401(k) matching Dental Insurance Health insurance Life insurance Referral ...
Recommended
-
Customer Service Clerk
Illinois
Job Title: Customer Service Clerk Location: Worth, IL Industry: Nonprofit / Cemetery Services Compensation: $45,000 – $52,000 annually Work Schedule: Monday–Friday 8:15 AM–4:00 PM, Saturdays 9:00 AM–1:00 PM (6-day work week, onsite – 40hrs) Benefits: T...
Recommended
-
Customer Service Clerk
Illinois
Job Title: Customer Service Clerk Location: Calumet City, IL Industry: Nonprofit / Cemetery Services Compensation: $45000 – $52000 / Year Work Schedule: Monday–Friday 8:15 AM–4:00 PM, Saturdays 9:00 AM–1:00 PM (6-day work week, onsite – 40hrs) Benefits...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
General Manager of Warehouse Operations, Fulfillment and Distribution
Dallas Metro Area, Texas
General Manager of Warehouse Operations, Fulfillment and Distribution Employment Type: Full-Time, Exempt Location: Dallas, TX Compensation: $110,000 - $125,000 Base Salary + Bonus Position Overview: A growing distribution and fulfillment organization i...
Recommended
-
Property Accountant
Woodcliff Lake, NJ
Position: Property Accountant Location: Bergen County, NJ Schedule: Hybrid (3 days in-office, 2 days from home) Start Date: ASAP Interviews: 2 round max, Benefits: This position is eligible for medical, dental, vision, and 401(k). Compensation: $90k - ...
Recommended
-
Procurement Specialist
Houston, TX
Job Title: Procurement Specialist Industry: Nonprofit Location (City, State): Houston, TX Assignment Type: Contract Pay: $23.00-$25.50 / DOE Work Schedule: Monday–Friday 8:00am-5:00pm Benefits: This position is eligible for medical, dental, vision, and...
Recommended
-
Staff Accountant
Fairfax, VA
Position Title: Staff Accountant Location: Fairfax, VA (On-site) Assignment Type: Temp-to-Permanent Compensation: $28.00 - $29.00 / Per Hour Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, Dental, Visi...
Recommended
-
Staff Accountant - Accounts Payable
South Holland, IL
Job Title: Staff Accountant / Accounting Specialist Industry: Manufacturing / Industrial Services Location (City, State): Chicago, IL Compensation: $28 - $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. W...
Recommended
-
Billing Specialist
New York City Metro Area, New York
Role: Billing Specialist Pay: $95,000 - $105,000 / year Benefits: This role offers 3 weeks of vacation, one week of sick time. Also given comprehensive health, dental, vision benefits. Midtown law firm is seeking a legal billing specialist to help a gr...
Recommended
-
AR Billing Specialist
Arlington, VA
Position Title: AR/Billing Specialist Location: Arlington, VA (Hybrid – 4 days onsite, 1 day remote) Assignment Type: Temporary (3-4 month contract with potential for permanent hire) Compensation: $28.00 - $30.00 / Per Hour Work Schedule: Monday – Frid...
Recommended
-
Financial Accounting Manager
Richmond, VA
Job Title: Financial Accounting Manager Location (city, state): Richmond, VA (100% Onsite) Compensation: $120,000 - $135,000 / Year + Bonus + Relocation Assistance if needed. Benefits: This position is eligible for medical, dental, vision, and 401(k). ...
Recommended
-
Account Manager
Durham, NC
Job Title: Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services Pay: $65,000 - $70,000 About Our Client: A leading commercial landscaping services company that provides design, development, maintenance, and e...
Recommended
-
Customer Service Liason
Salt Lake City Metro Area, Utah
Job Title: Customer Service Liaison Location: Salt Lake City, UT Compensation: $19-$25/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: Provide excellent customer service by communicating with customers a...
Recommended
-
Buyer
Nashville, TN
Job Title: Buyer Location: Nashville, TN (100% in office) Job Type: Direct Hire Compensation: $70,000 - $80,000 / year Benefits: This position is eligible for medical, dental, vision, 401(k), and paid time off. Our client is seeking a motivated Buyer w...
Recommended