Collections Specialist
Houston, TX
Category: Finance and Accounting
Reference ID: 10069322
Shortcut: http://addisongroup.gosnaphop.com/L7cb3g
Job Title: Collections Specialist
Location: Houston, TX
Compensation: $25 - $28 per hour
Benefits: This position may be eligible for medical, dental, vision, and 401(k).
Job Summary
We are seeking a motivated Collections Specialist to join our finance team in Northwest Houston. This role is responsible for managing outstanding customer balances, ensuring timely payment of invoices, and maintaining strong relationships with commercial clients. The ideal candidate has experience in accounts receivable and collections, strong communication skills, and the ability to resolve payment issues efficiently while maintaining a high level of customer service.
Key Responsibilities
Collections & Account Management
- Manage a portfolio of customer accounts and follow up on past-due invoices
- Contact customers via phone and email to secure payment and resolve outstanding balances
- Maintain professional relationships with customers while enforcing company payment terms
- Document all collection activity and customer communications in internal systems
Accounts Receivable Monitoring
- Review AR aging reports to identify delinquent accounts
- Prioritize collection efforts based on aging and account risk
- Escalate unresolved accounts as needed to management
Payment Research & Reconciliation
- Assist with investigating short payments, unapplied cash, and billing discrepancies
- Work closely with the accounting team to ensure accurate application of customer payments
- Perform account reconciliations as needed
Dispute Resolution
- Collaborate with billing, sales, and operations teams to resolve invoice disputes
- Ensure timely resolution of issues that may delay payment
- Maintain accurate documentation of dispute status and outcomes
Reporting & Administrative Support
- Provide updates on collection activity and account status
- Support month-end close activities related to accounts receivable
- Maintain organized records of customer communications and payment activity
- Assist with process improvements to increase efficiency within the collections process
Qualifications
- 2+ years of collections or accounts receivable experience preferred
- Experience working with commercial/B2B accounts preferred
- Strong Excel skills (data entry, basic formulas; pivot tables a plus)
- Experience with ERP or accounting systems preferred
- Excellent communication, negotiation, and customer service skills
- Strong attention to detail and organizational abilities
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
How to Apply
If you are an experienced Collections Specialist looking to join a collaborative and growing finance team in Northwest Houston, we encourage you to apply.
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
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