Field Desktop Support Analyst
Midland, TX
Category: Information Technology
Reference ID: 10076439
Shortcut: http://addisongroup.gosnaphop.com/wt9uW1
Role: Field Desktop Support Analyst
Location: Midland, TX
Pay Rate Range: $31.25 - $33.75 / Per Hour
Internal Job ID: 10076439
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Field Desktop Support Analyst to join their team. Please contact us today to discuss this opportunity!
Job Responsibilities:
- The Desktop Support Analyst serves as a primary resource for employees seeking technical assistance across multiple locations. This position is based in a field office and is well suited for a proactive, dependable professional who takes initiative, performs effectively in a fast-paced environment, and contributes positively as part of a collaborative team. The analyst delivers support in person, by phone, through email, and by using remote support tools, ensuring timely and effective resolution of desktop and end-user technology issues.
- This role includes deploying, configuring, supporting, and maintaining a wide range of hardware and software solutions, while also contributing to help desk operations, incident tracking, problem resolution, and escalation management. The ideal candidate will have the flexibility and interpersonal skills to support employees with a broad range of technical abilities, from individuals with little or no technical background to highly experienced professionals with advanced IT knowledge. Success in this role requires strong technical expertise, excellent communication, accountability, adaptability, and a customer-focused mindset.
- Deliver prompt and effective desktop support to end users across multiple locations through in-person assistance, phone, email, and remote support tools.
- Demonstrate a strong sense of urgency, ownership, and follow-through in resolving support requests and completing assigned tasks.
- Take ownership of support requests by driving issues to completion with urgency, accountability, and consistent follow-through.
- Analyze and resolve problems affecting laptops, desktops, peripherals, and related technologies to maintain dependable user computing environments.
- Oversee daily help desk workflows and support systems to promote efficient ticket handling and service delivery.
- Address advanced technical problems independently whenever feasible and route issues to the appropriate teams when additional expertise is required.
- Evaluate emerging desktop technologies and propose hardware or software improvements that enhance productivity and the end-user experience.
- Assist with the planning, validation, rollout, and documentation of IT projects and technology initiatives.
- Maintain detailed and accurate records related to incidents, resolutions, equipment inventory, software assets, and licensing.
- Partner with fellow IT team members and cross-functional groups to provide seamless support and accomplish shared objectives.
- Foster strong relationships with end users by communicating clearly, professionally, and effectively with individuals of varying technical experience levels.
Required Qualifications:
- High School Diploma or equivalent (GED).
- Minimum three (3+) years of IT Desktop Support experience.
- Minimum three (3+) years of experience supporting Microsoft desktop operating systems and Microsoft Office.
- Ability to work with a high level of initiative, accountability, and dependability.
- Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Must be able to travel occasionally.
- Ability to lift up to 35 pounds occasionally.
Preferred Qualifications:
- Associate’s degree in an IT-related field preferred.
- Experience supporting users in the Oil and Gas industry.
- Experience with enterprise and Oil and Gas software such as SAP, P2 Merrick, Peloton WellView, Aries, Petra, Oildex, ServiceNow, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition.
- Relevant certifications such as Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, or similar.
- Ability to adapt quickly in a nimble environment where priorities may shift.
- A demonstrated track record of being a self-starter, team player, and dependable contributor.
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010
-
IT Support Technician
Two Harbors, MN
Job Title: End User Support Technician Location (city, state): Two Harbors, MN (onsite 5 days per week) Compensation: $30/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: We are seeking an End User Suppor...
Recommended
-
Support Specialist
Oklahoma City, OK
Job Title: Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be a...
Recommended
-
Technology Support Analyst II
Albany Metro Area, New York
Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400–$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Techn...
Recommended
-
IT Support Technician
Oklahoma City, OK
Role: IT Support Technician Location: Oklahoma City, OK (On-site) Salary Range: $45,000 - $65,000 annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United ...
Recommended
-
Legal Assistant
Nashville, TN
Job Title: Legal Assistant Location (city, state): Nashville, TN Industry: Legal / Professional Services Pay: $65,000 - $80,000 annually (depending on experience) About Our Client: Addison Group is partnering with our client, a highly respected profess...
Recommended
-
eCommerce Sr. Product Support Analyst
Washington, DC
Position Title: eCommerce Sr. Product Support Analyst Location: Washington, DC Assignment Type: Contract to Hire Pay Rate: $30.00 - $33.00 / Hourly Work Schedule: Onsite, Monday - Thursday with Friday remote Benefits: This position is eligible for medi...
Recommended
-
Financial Accounting Manager
Richmond, VA
Job Title: Financial Accounting Manager Location (city, state): Richmond, VA (100% Onsite) Compensation: $120,000 - $135,000 / Year + Bonus + Relocation Assistance if needed. Benefits: This position is eligible for medical, dental, vision, and 401(k). ...
Recommended
-
Senior Admin Coordinator
Washington, DC
Job Title: Senior Admin Coordinator Industry: Travel and Hospitality Location (city, state): Remote, must be based in the Washington, DC metro area (DC, Maryland, or Virginia) Assignment Type: 6 month contract, with potential to extend based on perform...
Recommended
-
Legal Assistant
Austin-Round Rock-San Marcos Metro Area, Texas
Job Title: Legal Assistant Location: Austin, TX Industry: Legal Pay: $45,000 /Annually Benefits: This position is eligible for medical, dental, vision, and 401K. About Our Client Addison Group is partnering with a well-established legal organization se...
Recommended
-
Administrative Assistant
Oklahoma City, OK
Job Title: Administrative Assistant Location: Oklahoma City, OK Industry: Professional Services Pay: $20.00 - $22.00/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with ou...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Senior Backend Software Engineer
District of Columbia
Job Title: Senior Backend Software Engineer Location: Remote Employment Type: Contract Pay Rate: $65 - $70/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k). The Role We are seeking a Senior Software Engineer to play a p...
Recommended
-
Senior Legal Billing Specialist
Austin, TX
Role: Senior Legal Billing Specialist Location: Austin, TX Onsite Pay Rate: $75K/year Job Type: Full-Time Benefits: This position is eligible for medical, dental, vision, and bonus. Internal Job ID: 10076481 We are looking for a senior legal billing ...
Recommended
-
HRIS Analyst
Tulsa, OK
Job Title: HRIS Analyst Location: Tulsa, OK Work Schedule: Hybrid Schedule, Mandatory in office days Weds/Thurs, third day in office flexible. Type of Employment: 6 month Contract Compensation: $41-47/hr Industry: Oil & Gas Benefits: Full Package Posit...
Recommended
-
IT Systems Support Technician
Oklahoma City, OK
Job Title: IT Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement ...
Recommended
-
Field Technician - Access Control
Oklahoma City, OK
Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma Pay Range: $40,000 - $65,000/annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorize...
Recommended
-
Senior Payroll Specialist
Minneapolis, MN
Job Title: Senior Payroll Specialist Location: Greater Minneapolis/St. Paul area, MN (hybrid role; local candidates only) Pay Rate: $75,000 - $85,000 annually Benefits: This position is eligible for medical, dental, vision, and 401(k), pet insurance, P...
Recommended
-
Staff Accountant
Washington, DC
Role: Staff Accountant Hiring Type: Direct Hire Location: DC Office: Hybrid schedule Pay: $65k - $80k / year Benefits: This position is eligible for medical, dental, vision, 401(k), and PTO Position Overview: The Staff Accountant will be responsible fo...
Recommended
-
Senior Accountant
Centreville, VA
Position Title: Senior Accountant Location: Centreville, VA (Hybrid – 3 days onsite, 2 days remote) Assignment Type: Permanent Hire Compensation: $100,000 - $115,000 annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is ...
Recommended
-
Staff Accountant
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Job Title: Staff Accountant (Contract-to-Hire) Location: Charlotte, NC Pay: $65000 – $70000 / Year ($31–33/ hour equivalent) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with...
Recommended
-
IT Project Manager
Texas
Role: IT Project Manager Location: Houston, Dallas or Waco, TX Pay Range: $90000- $110000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We're seeking a highly motivated professional to support operati...
Recommended
-
Staff Accountant
Philadelphia, PA
Position Title: Staff Accountant Location: Philadelphia, PA Salary: $65-75k On-Site or Hybrid: On-Site 5 days per week Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description An Addison Group client is looking for a...
Recommended
-
Data Center Chief Engineer
Chantilly, VA
Role: Data Center Chief Engineer Location: Chantilly, VA Pay Rate Range: $135,000-$170,000/year DOE Internal Job ID: 10069934 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a...
Recommended
-
Data Center Chief Engineer
Ashburn, VA
Role: Data Center Chief Engineer Location: Ashburn, VA Pay Rate Range: $120,000-$150,000/year DOE Internal Job ID: 10068301 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a D...
Recommended
-
Accounts Receivable Specialist
Washington, DC
Title: Accounts Receivable Specialist Location: Gaithersburg, MD Type: 6 Month Contract Compensation: $25 - $30 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About the Opportunity A well known pharmaceutical compan...
Recommended
-
Integrity Engineer
Anywhere
Job Title: Integrity Engineer (Level 3 Data Analyst) Location (city, state): Remote Compensation: $110,000 – $190,000 annually, depending on experience Benefits: This position is eligible for comprehensive benefits including health, dental, vision, PTO...
Recommended
-
Legal Assistant
Dallas Metro Area, Texas
Job Title: Legal Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00am – 5:00pm Type of Employment: Contract-to-Hire Compensation: $28/hr - $34/hr Industry: Legal Services Benefits: Dental, Vision, and Health Insurance after 60 days on ...
Recommended
-
Service Desk Specialist Level 2
Virginia
The Service Desk Specialist II role provides Tier 2 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team...
Recommended
-
Hosting Enterprise Architect
Dallas, TX
Title: Hosting Enterprise Architect Location: Dallas, TX - Onsite 1 day a week Salary: $150k Position is not eligible for sponsorship Benefits: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to...
Recommended
-
Service Coordinator
Aurora, CO
Job Title: Service Coordinator Location: Aurora, Colorado Industry: Mechanical Services / Construction Services Pay: $25 - $32/hour Benefits: This role is eligible for Medical, Dental, Vision and 401k. About Our Client: Addison Group is partnering with...
Recommended