Member Care Associate
Washington, DC
Category: Administrative
Reference ID: 10077094
Shortcut: http://addisongroup.gosnaphop.com/ak95CH
Job Title: Member Care Associate
Industry: Healthcare / Nonprofit Association
Location: Remote, local to DC, Maryland, Virginia market
Assignment Type: Contract (Through October)
Pay: $20.00–$24.00 per hour
Work Schedule: Monday–Friday | 9:00 AM–5:00 PM | 37.5 hours per week (33.5 hours during the summer)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About the Company:
Our client is a mission-driven professional association that supports thousands of healthcare professionals through education, resources, and member services. They are seeking a Member Care Associate to help deliver exceptional support to members during a temporary coverage assignment.
Job Description:
The Member Care Associate will provide high-quality customer service by assisting members with questions related to accounts, memberships, and general inquiries. This role requires someone who enjoys helping others, can effectively manage a high volume of requests, and is comfortable using multiple systems while maintaining accuracy and professionalism.
Key Responsibilities:
- Respond to member inquiries through phone, email, and live chat in a timely and professional manner.
- Assist members with account maintenance, membership questions, payments, and general service requests.
- Update and maintain accurate member records within CRM and database systems.
- Process administrative tasks, including returned mail, documentation updates, and data entry.
- Prioritize multiple requests while meeting established service goals and response times.
- Partner with internal departments to resolve member issues and ensure a seamless customer experience.
- Handle confidential member information with discretion and accuracy.
- Support special projects and additional administrative duties as assigned.
Qualifications:
- 1–3 years of customer service, membership support, administrative, or call center experience.
- Previous experience in a healthcare, nonprofit, association, or professional services environment is preferred.
- Experience using CRM or membership management systems such as Salesforce, Personify, Fonteva, or similar platforms is a plus.
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Customer-focused, adaptable, and collaborative with a positive attitude.
- Bachelor's degree preferred but not required.
Additional Details:
- Fully remote position.
- Immediate start with an assignment expected to continue through October.
- Standard weekday schedule with no anticipated overtime.
- Background check required before employment.
- Candidates who are available to interview on short notice are encouraged to apply.
Perks:
- 100% remote work opportunity.
- Monday–Friday schedule with excellent work-life balance.
- Collaborative and supportive team environment.
- Opportunity to gain experience with leading CRM and membership management platforms.
- Build valuable experience supporting a mission-driven organization while enhancing customer service and administrative skills.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Membership Specialist
District of Columbia
Job Title: Membership Specialist Industry: Nonprofit Association / Membership Organization Location: Washington, DC (Hybrid) Assignment Type: Contract (4-6 months) Pay: $26-29/hour (commensurate with experience) Work Schedule: Monday–Friday | Standard ...
Recommended
-
Account Manager, Membership
Virginia
Job Title: Account Manager, Membership Industry: Professional Association / Membership Services Location (city, state): Arlington, VA (Hybrid) Assignment Type: Direct Hire Pay: $75,000 - $80,000 annually (depending on experience) + impressive annual bo...
Recommended
-
Event Coordinator
Chicago, IL
Job Title: Event Coordinator Location: Hybrid – Downtown Chicago (Tuesday, Wednesday, Thursday in-office; Monday and Friday remote) Industry: Association Management Compensation: $56,000 – $60,000 annually, plus eligibility for an annual discretionary ...
Recommended
-
Membership Assistant
District of Columbia
Job Title: Membership Assistant Industry: Nonprofit Association Location: Washington, DC (Hybrid) Assignment Type: Contract | 2–3 Months Pay: $20 – $23/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This posi...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Healthcare / Nonprofit Location (City, State): Remote (United States) Assignment Type: Long-term Contract Pay: $20/hour Work Schedule: Monday – Friday, 9:00 AM – 5:30 PM Benefits: This position is el...
Recommended
-
Client Relations Analyst (Customer Support)
Washington, DC
Job Title: Client Relations Analyst Industry: Renewable Energy / Clean Energy Location (City, State): Washington, DC (Hybrid) | Remote candidates will also be considered Assignment Type: Contract (3+ months, with potential extension based on business n...
Recommended
-
Membership Manager
Arlington, VA
Job Title: Membership Manager Industry: Professional Association / Membership Services Location (city, state): Arlington, VA Assignment Type: Direct Hire Pay: $110,000 - $115,000 annually (depending on experience) Work Schedule: Monday – Friday | Stand...
Recommended
-
Case Manager
Frederick, MD
Job Title: New Business Case Manager Industry: Life Insurance Location (city, state): Frederick, MD (Hybrid) Assignment Type: Direct Hire Pay: $55,000 – $62,000 annually Work Schedule: Full-time, Monday–Friday, standard business hours (Hybrid: 2 days r...
Recommended
-
Director of Sales
Columbia, TN
Job Title: Director of Sales Industry: Healthcare / Insurance / Medicare Location (City, State): Columbia, TN Assignment Type: Direct Hire Pay: $80,000–$100,000 annually Work Schedule: Full-Time Benefits: This position is eligible for medical, dental, ...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday–Frid...
Recommended
-
Director of Events and Management Education
Beltsville, MD
Job Title: Director of Events and Management Education Industry: Construction/Manufacturing Trade Association Location (City, State): Beltsville, MD (Hybrid - Remote on Friday's) Assignment Type: Direct Hire Pay: $100,000 – $110,000 annually (depending...
Recommended
-
Concierge
Newark Metro Area, New Jersey
Job Title: Concierge Location: Bergen County, NJ Industry: Transportation Pay: $23–27/hour (depending on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is partnering with our clie...
Recommended
-
Guest Experience Manager
Tennessee
Job Title: Guest Experience Manager Location (city, state): Nashville, TN Compensation: $31.00 - $33.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 3+ years of experience in luxury hospitality, ...
Recommended
-
Tree Care Branch Manager
San Jose, CA
Job Title: Tree Care Branch Manager Industry: Commercial Landscaping / Tree Care Services Location (City, State): San Jose, CA Assignment Type: Direct Hire Pay: $110,000 - $140,000 annually + performance-based bonus Work Schedule: Full-time | Standard ...
Recommended
-
Business Development Manager
Lake Forest, CA
Job Title: Business Development Manager Location (City, State): Remote (United States) Industry: Technology Solutions / Business Services Compensation: $110,000 - $120,000 base salary + discretionary bonus Work Schedule: Monday-Friday, 8:00 AM - 5:00 P...
Recommended
-
Development Associate
District of Columbia
Job Title: Development Associate Industry: Nonprofit / Fundraising / Donor Relations Location: Washington, D.C. (Hybrid) Assignment Type: Contract (5-6 months) Pay: $22–$25/hour (commensurate with experience) Work Schedule: 37.5 hours/week | Monday–Fri...
Recommended
-
Digital Communications Associate
District of Columbia
Job Title: Digital Communications Associate Industry: Marketing | Professional Services Location: Washington, DC (Fully Onsite) Assignment Type: Contract | 3–4 Months Pay: $25 – $28/hour (depending on experience) Work Schedule: Monday – Friday, 9:00 AM...
Recommended
-
Senior Account Executive
Arlington, VA
Job Title: Senior Account Executive Industry: Professional Services Location (city, state): Arlington, VA Assignment Type: Direct Hire Pay: $90,000 – $95,000 base salary (depending on experience) plus quarterly performance bonus Work Schedule: Hybrid s...
Recommended
-
Sales Contract Specialist
Aurora, IL
Job Title: Sales Contract Specialist Location: Aurora, IL Industry: Medical Devices Pay: $34 –$38.50 / Hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring a Sales Contract Speciali...
Recommended
-
Landscape Account Manager
Livermore, CA
Job Title: Landscape Sales Manager Location (City, State): Livermore, CA Compensation: 70,640 to $75,000 Base + 4% comissions. optional company vehicle Industry: Landscaping / Facilities Services Benefits: This position is eligible for PTO, medical/den...
Recommended
-
Landscape Account Manager
Pleasanton, CA
Job Title: Landscape Account Manager Location (City, State): Pleasanton, CA Compensation: $70,304 - $82,000 + optional company vehicle Industry: Landscaping / Facilities Services Benefits: This position is eligible for PTO, medical/dental/vision covera...
Recommended
-
Landscape Account Manager
Burlingame, CA
Job Title: Landscape Account Manager Location (City, State): Burlingame, CA Compensation: $70,304 - $85,000 + bonus Industry: Landscaping / Facilities Services Benefits: This position is eligible for PTO, medical/dental/vision coverage, 401(k), discoun...
Recommended
-
Customer Account Specialist
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Job Title: Customer Account Specialist Industry: Manufacturing / Distribution / Consumer Products Location: Charlotte, NC Assignment Type: Direct Hire | Full-Time Pay: $55000 - $60000 / Year Work Schedule: Monday - Friday | Standard Business Hours Bene...
Recommended
-
Inside Sales Manager
Rockwall, TX
Job Title: Inside Sales Manager Location (City, State): Rockwall, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: Direct Hire Compensation: $100,000 – $120,000 annually, plus bonus opportunity Industry: Manufacturing Benefits: ...
Recommended
-
Sales Arborist
Albuquerque, NM
Job Title: Tree Care Business Developer Location: Albuquerque New Mexico Pay: $70,000 - $80,000 + commissions The Tree Care Service (TCS) Business Developer (BD) manages the tree care services pipeline from prospecting to closing. The TCS Business Deve...
Recommended
-
Sales Arborist
Woodinville, WA
Job Title: Tree Care Business Developer Location: Woodinville, WA Pay: $80,169 - $105,000 The Tree Care Service (TCS) Business Developer (BD) manages the tree care services pipeline from prospecting to closing. The TCS Business Developer collaborates w...
Recommended
-
Customer Service Representative
Virginia
Job Title: Customer Service Representative Industry: Real Estate / Call Center / Home Services Location: Alexandria, VA (100% on site) Assignment Type: Contract (~6 months) Pay: $18-22/hour (commensurate with experience) Work Schedule: Monday–Friday | ...
Recommended
-
Partner Marketing Coordinator
Washington, DC
Job Title: Partner Marketing Coordinator Industry: Travel and Tourism / Marketing Location (city, state): Washington, DC (Remote, local to the DMV area) Assignment Type: Contract, six months Pay: $26 to $29 per hour (depending on experience) Work Sched...
Recommended
-
Bilingual Call Center Representative
Tysons, VA
Job Title: Dispute Resolution Specialist I (Bilingual English/Spanish) Industry: Call Center/Non-profit Location (city, state): McLean, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)...
Recommended
-
Bilingual (English-Spanish) Call Center Representative
Tysons, VA
Job Title: Bilingual (English/Spanish) Call Center Representative Industry: Call Center/Non-profit Location (city, state): Tysons, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion) Pay:...
Recommended