Patient Collections Specialist
Southlake, TX
Category: Healthcare
Reference ID: 10066123
Shortcut: http://addisongroup.gosnaphop.com/aCEY79
Position: Patient Collector
Location: Southlake, TX (Hybrid – onsite Tuesday–Thursday) - Open to remote candidates as well
Salary Range: $22–$25 / Hour
Benefits: This position is eligible for medical, dental, vision
Assignment Type: Direct Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Number of Openings: 10 (Hiring in multiple classes through June)
Start Timeline: Ongoing hiring with scheduled training classes
Position Overview:
This role supports a growing centralized patient collections team focused on resolving outstanding patient balances and providing excellent customer service. The Patient Collector will communicate directly with patients to explain balances, review insurance information, and assist with payment solutions.
This is an excellent opportunity to join a rapidly expanding team supporting multiple medical practices in a structured, professional environment.
Key Responsibilities:
- Contact patients via phone to discuss and resolve outstanding balances
- Review Explanation of Benefits (EOBs) and billing statements
- Explain charges, insurance coverage, and patient financial responsibility
- Assist patients in establishing payment plans and collecting payments
- Answer patient questions regarding billing, insurance, and account balances
- Work accounts involving Medicare, commercial insurance, and private payors
- Accurately document all account activity and patient communications
- Maintain compliance with HIPAA and patient confidentiality standards
- Work independently in a hybrid/remote environment while meeting productivity expectations
Productivity Expectations:
- Work approximately 50 patient accounts per day
- Manage high-volume patient outreach and follow-up
Systems & Tools:
- Practice management and billing systems (NextTech and similar platforms)
- Electronic health records and collections tools
- Microsoft Office, including Excel
- Remote work tools and communication platforms
Required Experience:
- Minimum 2 years of patient collections or self-pay collections experience on the physician or healthcare practice side
- Experience reviewing EOBs and understanding patient financial responsibility
- Experience working with Medicare and commercial insurance payors
- Strong understanding of patient billing and collections workflows
Preferred Experience:
- Ophthalmology, dental, or specialty physician collections experience
- Experience working in a centralized billing or collections environment
- Strong customer service background
Ideal Candidate Profile:
- Strong communication and interpersonal skills
- Ability to handle sensitive financial conversations with empathy and professionalism
- Comfortable speaking with elderly patients and discussing financial obligations
- Self-motivated and able to work independently
- Strong attention to detail and organizational skills
- Ability to thrive in a fast-paced, team-oriented environment
Training & Onboarding:
- Structured 2-week training program covering systems, workflows, and processes
- Ongoing support and development within a growing team
Work Environment:
- Hybrid schedule (3 days onsite, 2 days remote)
- Professional, structured healthcare revenue cycle environment
- Rapidly expanding team with long-term growth potential
- Direct hire opportunity with stability and career advancement
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
-
Retina Billing Specialist
Southlake, TX
Position: Billing Specialist (AR Follow-Up) Location: Southlake, TX (Hybrid - T/W/TH in office) Pay Range: $24–$28 per hour Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST Employment Type: Direct Hire Benefits: This role is eligible for Medical, Denta...
Recommended
-
Medical Collections Specialist (Outpatient)
San Antonio Metro Area, Texas
Job Title: Medical Collections Specialist (Outpatient) Industry: Healthcare Location (city, state): San Antonio, TX (Remote – must be local) Compensation: $24.00 – $28.00 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401...
Recommended
-
Medical Collector
Plano, TX
Position: 1 LTACH Commercial Collector 1 Outpatient Collector Location: Remote (Candidates must reside in San Antonio, TX) Openings: 2 Pay Rate: $24–$26/hour Hours: Flexible start between 7–9 AM, 8-hour workday Position Summary: These roles support ful...
Recommended
-
Denials Specialist
Houston, TX
Job Title: Denials Specialist Location: Houston, TX (Downtown) Industry: Healthcare / Revenue Cycle Management Pay: $26.00 - $28.00 / Hourly Job Type: Direct Hire Benefits: This position is eligible for medical, dental, vision, life insurance and 401k....
Recommended
-
Pre-Registration Specialist
Albany, GA
Job Title: Pre-Registration Specialist Location: Albany, GA Compensation: $15 – $20 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description: Addison Group is partnering with a healthcare organization to hire P...
Recommended
-
Medical Collector
San Antonio, TX
Position: Medical Collections Specialist (Hospital/Insurance Follow-Up) Location: Remote (Must be based in San Antonio, TX) Pay Range: $24–$26 per hour Schedule: Monday – Friday, 7:30 AM – 4:00 PM Benefits: This position is eligible for medical, dental...
Recommended
-
Accounts Receivable Specialist
King of Prussia, PA
Title: Accounts Receivable Specialist Employment Type: Contract to Hire Location: Wayne, PA Pay: $24.00/hr. Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). Responsibilities: Successful candidate will have a compre...
Recommended
-
Insurance Verification Specialist
Minnesota
Job Title: Insurance Verification Specialist Location (city, state): Shakopee, MN Hours: Monday-Friday 8AM-430PM Industry: Healthcare Pay: $20 - $25 per hour Job Description: The Patient Access Specialist plays a vital role in ensuring seamless access ...
Recommended
-
Portal Billing Specialist
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Job Title: Portal Billing Specialist (Contract-to-Hire) Location (city, state): Charlotte, NC (Onsite) Pay: $23–$25/hour (up to $26/hour for highly qualified candidates) Benefits: This position is eligible for health, dental, vision, insurance, and 401...
Recommended
-
Revenue Cycle Supervisor
Centennial, CO
Job Title: Revenue Cycle Supervisor Location: Centennial, CO Industry: Healthcare Pay: $70,000 – $80,000 annually Benefits: This role is eligible for medical, dental, vision, PTO and 401k. About Our Client: Addison Group is working with one of our heal...
Recommended
-
Bilingual Patient Enrollment Specialist
New Haven, CT
Job Title: Bilingual Patient Enrollment Specialist Location: Remote (Local to CT) Industry: Healthcare / Hospital Pay: $21 – $25 / Hour Benefits: The position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a lead...
Recommended
-
Accountant
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Job Title: Property Accountant Location (City, State): Charlotte, NC (Uptown) Pay: $60,000 – $70,000 / year Benefits: This role is eligible for medical, PTO and 401k. Job Description: Our client is seeking a Property Accountant to support financial ope...
Recommended
-
Patient Financial Counselor
Edina, MN
Job Title: Patient Financial Counselor Industry: Healthcare Location (city, state): Minneapolis, MN Compensation: $22 - $26 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule: Monday – Friday, 8:00 AM – 5:...
Recommended
-
Credentialing Specialist
Addison, TX
Position: Credentialing Specialist Location: Addison, TX (Onsite) Pay Range: $23.00 – $26.50 per hour Schedule: Monday – Friday, Full-Time Benefits: This position is eligible for medical, dental, vision, and 401(k). Employment Type: Contract (Minimum 9...
Recommended
-
Medical CSR Supervisor
Boardman, OH
Job Title: Medical CSR Supervisor Location (city, state): Boardman, OH (Onsite) Industry: Healthcare Pay: $65,000 – $80,000 annually Benefits: This position is eligible for Medical, 401k, and PTO About Our Client: Addison Group is hiring a Scheduling S...
Recommended
-
Revenue Cycle Analyst
San Antonio, TX
Revenue Cycle Analyst Pay: $24–$28 per hour Job Type: Contract-to-Hire Location: Remote (Must reside in San Antonio, TX area) Benefits: This position is eligible for medical, dental, vision, and 401(k). About the Role Addison Group is seeking an experi...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist Location (city, state): Phoenix, AZ (Biltmore area) Industry: Healthcare / Insurance Pay: $20-21/hour About Our Client: Addison Group is actively hiring an Insurance Verification Specialist for one of our he...
Recommended
-
AR Administrator
Reston, VA
Position Title: Senior Administrator, Accounts Receivable Location: Reston, VA (Onsite) Assignment Type: Permanent Hire Compensation: $70,000 – $85,000 / year Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Med...
Recommended
-
Medical Receptionist
Charlotte, NC
Job Title: Medical Receptionist Location: Charlotte, NC Industry: Healthcare Pay: $18 - $21 per hour About Our Client: Our client is a reputable healthcare organization dedicated to providing innovative and compassionate care to patients with arthritis...
Recommended
-
Surgery Scheduler
Mesquite, TX
Position: Surgery Scheduler Location: Mesquite, TX (Onsite) Pay Range: $20–$23 per hour (based on experience) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). Position Overview: A...
Recommended
-
Accounts Receivable (AR) Specialist
Washington, DC
Role: Accounts Receivable (AR) Specialist Hiring Type: Contract (4 Months) Location: Washington, D.C. Office: Hybrid (3 Days Onsite, 2 Days Remote) Pay: $25-30 a hour, based on experience Benefit's: This positions offers medical, dental, vision, 401k, ...
Recommended
-
Medical Front Desk
Waxahachie, TX
Position: Front Desk Coordinator Location: Waxahachie, TX (Onsite) Pay Rate: $20 per hour Schedule: Monday – Friday, 8:00 AM – 5:00 PM Employment Type: Contract-to-Hire Openings: 1 Start Date: ASAP (pending completion of onboarding requirements) Benefi...
Recommended
-
Accounts Payable Specialist
King of Prussia, PA
Title: Accounts Payable Specialist Employment Type: Contract to Hire Location: Wayne, PA Pay: $25.00/hr. Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). Position Summary: Our Client is seeking a detail-oriented an...
Recommended
-
Healthcare Coordinator
Wilmington, DE
Job Title: Healthcare Coordinator Location (city, state): Wilmington, DE Industry: Community Health / Healthcare Administration Pay: $15 – $17 / hour (based on experience) Benefits: The position is eligible for medical, dental, vision, and 401(k). Abou...
Recommended
-
Collections Specialist
Irving, TX
Job Title: Collections Specialist Location: Irving, Texas Compensation: $25 - $30 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Summary We are seeking an experienced Collections Specialist to join our growing f...
Recommended
-
Real Estate Legal Administrative Assistant
Phoenix, AZ
Job Title: Real Estate Legal Administrative Assistant - Hybrid Location (city, state): Phoenix, AZ Compensation: $38.46 - $43.26/hour (Contract-to-Hire); Upon conversion: $80,000 - $90,000/year Benefits: This position is eligible for medical, dental, v...
Recommended
-
Billing & Collections Specialist
Denver Metro Area, Colorado
Position: Billing & Collections Specialist Location: Centennial, CO (Hybrid, in-office) Salary: $55,000-60,000, DOE Benefits: This position is eligible for health, dental, vision, insurance, and 401(K). The Billing & Collections Specialist is responsib...
Recommended
-
Billing Clerk
Chicago, IL
Job Title: Billing Clerk Compensation: $23- $25 / Hour Benefits: This position is eligible for medical, dental Position Summary: We are seeking a detail-oriented and adaptable Accounts Payable / Billing Specialist to join our fast-paced office environm...
Recommended
-
Medical Scheduler
Albany, GA
Job Title: Medical Scheduler Location: Albany, GA Compensation: $15 – $20 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: Addison Group is currently seeking a Medical Scheduler on behalf of our clien...
Recommended
-
AP&AR Accountant
Oxon Hill, MD
Position Title: Accounting Specialist (AP/AR) Location: Oxon Hill, MD (Hybrid) Assignment Type: Permanent Hire Compensation: $60,000 – $80,000 annually Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Benefits: This position is eligible for Medical, D...
Recommended